Most frequent questions and answers
Stock is updated in real time so unless listed as a Pre-Order, all items are in stock at the point of ordering. Occasionally, a stock level error may occur. If that is the case then you will be notified by email and given the choice of ordering an alternative product or given a refund for the item.
All orders are processed the same day and shipped/collected by Royal Mail the next day.
Generally, an order with a mix of in-stock and pre-order items will ship once the pre-order items have arrived. For larger orders however, it may be possible to ship them separately and if this is the case, we will email you first.
Yes it is. The site is encrypted and you can view the security certificate by clicking the padlock icon in the browser, next to the url.
If there is anything you’re looking for that isn’t displayed in the store it may still be possible to obtain. Email us and we’ll see what we can do and let you know as soon as possible.
No. The website only supplies brand new items.
Unfortunately not, however, we will occasionally reduce prices in a sale.
No. The store is online only.
All orders placed from outside the UK are subject to customs charges. These are usually charged on arrival and often come with an additional handling fee. However, each country is different and frequently orders will arrive with no additional charges.
Please note that this is something completely out of our control.
Orders are dispatched within 1-3 days so if you contact us quickly enough it may be possible.
If you are experiencing a delay in receiving your order then we can replace it, if in stock, or offer a refund.
Items are not considered lost until 10 working days (Monday-Friday) have elapsed for UK deliveries, 20 working days for deliveries into Europe, and 30 working days for the rest of the word.
Please note that before we can replacement an item or issue a refund, you must first contact your nearest Post Office sorting office in case it is awaiting your collection. Very often cards are not left, are lost, or forgotten which notify recipients of an attempted delivery and the item will be returned to the sorting office and held for 18 days before being returned to the sender.
You can find your nearest sorting/delivery office here.
For items damaged in transit, we can issue a replacement item or a full refund.
Please email us with the relevant information and supporting images.
For items that are found to be faulty, we can issue a replacement item or a full refund, including return postage.
Please email us with the relevant information and supporting images, if available.
We understand that people can change their minds from time to time so offer a 14 day return period.
We can only offer refunds if the items are exactly as sent, with the shrink wrap or packaging unbroken, however, this refund will exclude any postage/shipping costs.